The 50-year-old concierge told the newspaper: “He smelt like alcohol and was very agitated. I wanted to help him. I wanted to get him in. But as soon as he saw me he demanded, ‘My key?’ I asked him, ‘Please, Sir, can you write down your name, email, address and phone number, so I can try to help.’ I explained I was a temp worker and I would do my best to help. But my colleague, who was the supervisor, was on security patrol.
"It was late. I could not get on the computer system. The password I was given didn’t work. Then he started losing his temper, telling me to give him the ‘f***ing key’. Then he called me a ‘c***’. I told him, ‘Wait a few minutes and my colleague will be back. He has access to the keys.’ Then he was swearing more at me and said, ‘Give me the key, you f***ing n*****.’ I draw the line at that. I was appalled and disgusted. I said to him, ‘I will not tolerate that. Do not use that word towards me.’ He was shouting at me, ‘Do you know who I f***ing am? You will never work here again.’ He said the N-word again."