Mourinho, a seasoned manager with a wealth of experience, including a tenure at Manchester United, sympathized with Sancho’s situation. In a chat with TNT Sports, Mourinho stated: "As a player, we know his talent. We saw what he could do, there are no doubts about it. What happened at Man United...if I look at my own history, sometimes I failed with players. Sometimes I couldn't create the right empathy, I couldn't understand the player's DNA and I couldn't help players grow up in the right direction. The majority of times, yes, I did it but on some occasions, I couldn't.
"I think sometimes we have to learn with experiences, which I tried always to do, to try to understand the nature of the player. Sometimes they have the talent but don't have the mindset you want from a player. For sure, the kid [Sancho] made mistakes, that's for sure, but for sure his manager was not able to get the best out of him."