Ratcliffe's honesty and straightforwardness about the club's shortcomings was well received, a distinct departure from the previous rhetoric of the Glazers. It is believed that Joel Glazer has not addressed the staff directly even once since taking over in 2005. He emphasised a commitment to creating an elite environment to compete with other top European clubs and expressly stated that silverware would be the only yardstick for success. Ratcliffe and Brailsford met men's team manager Erik ten Hag and Marc Skinner, manager of the women's team, as well as members of the men's, women's and academy teams, and performance staff.