Neville said: "Hi Charlie, how are you? It's Gary Neville."
Seemingly pointing to Charlie not getting his required results, he added: "Why's it a bad day? What's happened to you? Right, well look, I always think that life's like a game of football. You win some, you lose some, and you draw some. Obviously, you're feeling a little bit disappointed this morning, but what we do here at UA92 is, we've got lots of examples of students, of young people like yourself who have had that same journey, that same sort of disappointment on this day but they've recovered very quickly from it.
"And we provide an awful lot of support for people like yourself, who are disappointed today but make them be able to see that there is a bright future, and you definitely have got a bright future. Sometimes you don't quite get the results that you want, so keep your head up won't you?"