Despite the initial backlash, Manchester United have fiercely defended their right to combat the rampant issue of ticket touting. The club have stressed that innocent fans have not been punished, while successfully breaking up large-scale organised networks.
Explaining the reasoning behind the heavy punishments, the club stated: "Six hundred and eighty-five accounts have been subject to a ban, while 464 supporters received a reduced sanction or final warning. Bans were issued where there was significant misuse of the ticketing system for financial gain. This included the operation of organised ticketing networks, which were controlling, selling and distributing tickets from hundreds of accounts."