Optus Sport, the exclusive broadcaster of every World Cup match Down Under, has been riddled with problems over their first five days of coverage, with thousands of users unable to use the streaming service.
The telco has decided to allow coverage partner SBS to televise six games live on Monday, Tuesday and Wednesday while they attempt to fix their issues providing a quality service to Australian football fans.
Optus CEO Allen Lew admitted the World Cup broadcasting farce has hurt the telco's image but promised it will improve during the tournament.
"I think there is no doubt this has adversely affected the Optus brand," Lew said in a press conference.
"We believe the brand is stronger than just one event over three days, we will recover and show Australia we can be a credible multimedia company."
Australian prime minister Malcolm Turnbull also weighed in on the fiasco via his Twitter account, assuring the country that he had personally contacted Lew to express his concern.
I have spoken with the Optus CEO, Allen Lew. He assures me he is giving the World Cup streaming problems his personal attention and he believes it will be fixed this evening.— Malcolm Turnbull (@TurnbullMalcolm) June 18, 2018