James only made 20 starts in all competitions in 2016-17, having been omitted by Zinedine Zidane from the squad for the Champions League final win over Juventus.
"It is incredible that a player of that level cannot play more often," Pekerman said ahead of Tuesday's international friendly against Cameroon in Madrid.
"His performances and the amount he plays is important."
"I have no doubts that the situation will improve one way or another," he added.
"For the sake of the Colombian national team it is always good for James to have continuity.
"He is committed and fully integrated and his attitude is important because we ask for 100 per cent.
"I do not want to take the responsibility of telling him what to do, but he knows what is required to resolve his situation."