Despite the fans' anger over the Glazers family's handling of the club and INEOS' takeover, Ratcliffe passionately defended the American businessmen as he told The Times: "To be fair to the Glazers, they're really good on the commercial side. The people who advise me say the fans don't want to hear it. So I've got to be cautious. I get a lot of criticism if I support the Glazers, but the fact is they're really decent people. They're East Coast, you know - that old East Coast America, they're very polite, they're very civilized, they're the nicest people on the planet.
"I mean, there isn't a bad bone in Joel Glazer's body. I mean, part of the problem is there isn't a bad bone in his body, which is why he didn't bloody... I mean, I wouldn't have tolerated Ed Woodward or Richard Arnold. Richard was a rugby man, he didn't even understand football. Ed didn't have the credentials to manage the club. He was a merchant banker, an accountant. He wasn't the chief executive."