EPL fans upset by SingTel mioTV disruption

Celebrations at Emirates stadium as Arsenal secured victory over Wigan but agony for their fans in Singapore as they were not able to watch the match on the cable network.
By Khalis Rifhan

Fans of the English Premier League (EPL) in Singapore, especially the Arsenal and Manchester City faithful who were up early on Wednesday morning to watch their team go up against Wigan and Reading respectively on SingTel's mioTV were left frustrated when they found out that the cable network was disrupted.

Arsenal subsequently cruised to a 4-1 victory and are almost certain to seal a spot in next seasons’ Uefa Champions League, while condemning the Latics to relegation. Meanwhile, City secured a comfortable 2-0 victory over their relegated opponents. 

With mioTV not accessible, customers turned their attention, or rather anger, towards the SingTel FaceBook page as they bombarded it with questions and demanded answers to the unpleasant surprise.

One customer, Razif Ariff, was clearly not in the mood for celebrations on his birthday.

“Thank you SingTel for the best birthday gift ever," he furiously posted.

"Woke up to watch football and all I watch[ed] was a black screen and countless minutes of resets.

“I don't know if fines work for you or free subscription[s] for us works but in truth, you guys are just a pain. Once again, thanks for the birthday surprise!”

Another customer, Ronald Lim, was also frustrated after he called the customer service and was told to wait for two hours before resetting his set-top box. 

“Ask me to [switch] on the TV and watch 2 hours later. WHY THE HELL WOULD I WANT TO ON THE TV 2 HOURS LATER!" he raged.

“If you need to use the toilet cos [because] you got stomachache [and] I ask you come back 2 hours later to use will you accept it?” 

Normal service resumed by mid-day on Wednesday, as posted by SingTel on the page.

“We apologize for the inconvenience," the statement read.

"Our engineers have resolved the issue already. You may try to reboot the mioTV set-top box. We sincerely apologize for the inconvenience. Thanks”

This is not the first disruption encountered by mioTV subscribers and EPL fans in Singapore. 

On May 13 last year, services was disrupted and audiences who were watching the matches on the penultimate day of the 2011/2012 EPL season that day experienced reception problems, which included intermittent screen freezing and fuzzy images from 10.15p.m onwards.

Following a thorough investigation, it was revealed that approximately 115,000 mioTV subscribers throughout Singapore were affected by the poor services. SingTel was subsequently fined S$180,000 by the Media Development Authority.